taya364 Privacy
Policy

This Privacy Policy ("Policy") describes how taya364 ("taya364", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the taya364 online gaming platform, including any associated mobile applications, customer support channels, and promotional communications.

taya364 is committed to protecting your privacy and handling your personal data with transparency, integrity, and full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. Where applicable, we also comply with PAGCOR's data governance requirements as part of our licensing obligations.

By registering for a taya364 account or by continuing to use the taya364 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the taya364 platform and contact our support team to close your account.

For the purposes of the Data Privacy Act of 2012, taya364 is the Personal Information Controller (PIC) in respect of the personal data collected through the taya364 platform. This means taya364 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully and in accordance with this Policy and applicable Philippine law.

taya364 operates as a PAGCOR-licensed online gaming platform serving Filipino players across the Philippines. Our platform is accessible at taya364.app and is operated for the benefit of players in Manila, Quezon City, Cebu, Davao, Makati, and all other regions of the Philippines.

taya364 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with RA 10173. You can contact our DPO directly at the contact details set out in Section 14 of this Policy.

taya364 collects the following categories of personal data from players and platform visitors:

taya364 collects personal data through the following channels and methods:

• Account registration. When you create a taya364 account, you directly provide identity data and contact data through the registration form.
• KYC verification. When completing identity verification, you submit copies of government-issued identification documents and, where required, proof of address. These are processed by taya364 and/or our regulated KYC verification service partner.
• Deposits and withdrawals. Financial data is collected when you initiate deposit or withdrawal transactions using GCash, PayMaya, BPI, BDO, Metrobank, or other supported payment methods.
• Platform usage. Technical data and usage data are collected automatically as you navigate and interact with the taya364 platform through cookies, log files, and session tracking technologies. See Section 9 for full details on our cookies policy.
• Customer support interactions. When you contact taya364 via live chat or email, the content of those communications is recorded and stored for quality assurance, training, and dispute resolution purposes.
• Responsible gaming tools. When you set deposit limits, request self-exclusion, or interact with taya364's responsible gaming features, we record those actions and preferences to enforce your elected restrictions.
• Third-party sources. In limited circumstances — such as when verifying your identity through a regulated KYC bureau or checking against PAGCOR's self-exclusion register — taya364 may receive data about you from trusted third-party sources. All such data is handled in accordance with this Policy.

taya364 uses your personal data strictly for the following defined purposes:

• Account creation and management. To register your taya364 account, authenticate your identity at login, and maintain your player profile throughout your use of the platform.
• KYC and age verification. To verify that you meet the minimum age requirement of 21 years as mandated by PAGCOR, and to confirm your identity in compliance with Philippine AML regulations.
• Payment processing. To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Game provision and bet settlement. To deliver the games and betting services you use on taya364, record your wagering history, and settle bets accurately.
• Bonus and promotion administration. To verify your eligibility for promotions, apply bonuses to your account, and enforce wagering requirements and promotional terms.
• Responsible gaming compliance. To enforce deposit limits, loss limits, self-exclusion orders, and other responsible gaming tools you have elected, as well as to identify players who may be displaying signs of problem gambling behaviour.
• Fraud prevention and security. To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct. taya364 is required by the Anti-Money Laundering Council (AMLC) to conduct transaction monitoring and report suspicious activity.
• Customer support. To respond to your enquiries, complaints, and support requests, and to maintain records of those communications for quality assurance and dispute resolution.
• Regulatory compliance. To fulfil taya364's obligations under its PAGCOR licence, the Data Privacy Act of 2012, the Anti-Money Laundering Act, and other applicable Philippine laws and regulations.
• Platform improvement. To analyse aggregated, anonymised usage data to improve the taya364 platform's performance, game offering, user experience, and technical infrastructure.
• Direct marketing (with consent). To send you promotional communications about taya364 bonuses, new games, and special offers — but only where you have provided separate, explicit consent to receive such communications. You may withdraw this consent at any time.

Under the Data Privacy Act of 2012, taya364 must have a lawful basis for every instance of processing your personal data. The following table sets out the primary legal basis applicable to each processing activity:

taya364 does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following limited and controlled circumstances:

• Payment processors. GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the minimum financial data necessary to process your deposit and withdrawal transactions.
• KYC and identity verification partners. Regulated KYC bureau partners receive your identity documents and relevant personal data solely for the purpose of verifying your identity and age as required by PAGCOR regulations.
• Game software providers. Third-party game providers who supply the games available on taya364 may receive anonymised player session data necessary to deliver and technically support their games. These providers are contractually prohibited from using this data for any other purpose.
• Regulatory authorities. taya364 is legally required to share data with PAGCOR (our licensing authority), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where required by law or court order.
• Professional advisors. taya364's lawyers, auditors, and compliance consultants may access limited personal data in the course of providing professional services, subject to strict confidentiality obligations.
• Business successors. In the event of a merger, acquisition, or sale of taya364's business or assets, your personal data may be transferred to the successor entity, who will be required to handle it in accordance with this Privacy Policy.

taya364 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:

Upon expiry of the applicable retention period, taya364 will securely delete or anonymise your personal data in accordance with our data destruction procedures. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

taya364 uses cookies and similar tracking technologies to operate, secure, and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the taya364 platform:

• Strictly necessary cookies. These cookies are essential for the platform to function. They maintain your login session, remember your language preference, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without impairing the basic functionality of taya364.
• Functional cookies. These cookies remember your preferences — such as your preferred game lobby view, deposit limits display, and notification settings — so you do not have to re-enter them each time you log in.
• Analytics cookies. taya364 uses aggregated, anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is used solely to improve the taya364 experience and is never shared with advertisers.
• Security cookies. These cookies help taya364 detect fraudulent login attempts, bot activity, and suspicious account behaviour. They are a core component of our platform security infrastructure.

You can control cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your taya364 account. taya364 does not use third-party advertising cookies or cross-site tracking technologies.

taya364 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. Our security framework includes:

• TLS/SSL encryption. All data transmitted between your device and the taya364 platform is encrypted using Transport Layer Security (TLS 1.2 or higher), protecting your data in transit from interception.
• AES-256 data-at-rest encryption. Sensitive personal data — including KYC documents, financial records, and account credentials — is stored using AES-256 encryption on secured, access-controlled servers.
• Multi-factor authentication (MFA). taya364 supports MFA for player accounts and requires MFA for all internal staff access to systems containing personal data.
• Access controls. Access to personal data is restricted on a strict need-to-know basis. taya364 employees and contractors are granted access only to the data necessary to perform their specific job functions, and all access is logged and audited.
• Regular security assessments. taya364 conducts periodic penetration testing, vulnerability assessments, and security audits of our platform and data infrastructure to identify and remediate security risks proactively.
• Incident response plan. taya364 maintains a documented data breach response plan. In the event of a personal data breach, we will notify the National Privacy Commission (NPC) within 72 hours and inform affected players without undue delay, in compliance with RA 10173.

While taya364 employs industry-standard security measures, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their taya364 accounts, enable MFA where available, and notify our support team immediately if they suspect unauthorised access to their account.

As a data subject under the Data Privacy Act of 2012, you have the right to access, correct, object to, erase, and block the processing of your personal data as described in the Rights Grid above. To exercise any of these rights, please contact taya364's Data Protection Officer using the contact details in Section 14.

When submitting a data subject rights request, please include:

• Your full registered name and taya364 account username.
• A clear description of the right you wish to exercise and the specific data concerned.
• A copy of a valid government-issued ID to verify your identity (required to prevent unauthorised data disclosure).

taya364 will acknowledge your request within 5 business days and will respond substantively within 15 business days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 15 business days, in which case we will notify you of the extension and the reasons for it.

The taya364 platform is an online gambling and gaming service that is strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR regulations and Philippine law. taya364 does not knowingly collect personal data from individuals under the age of 21.

All prospective players are required to complete KYC age verification before they can deposit funds or participate in any real-money game on the taya364 platform. If, following account registration, taya364 discovers or has reasonable grounds to believe that a player is under the age of 21, we will:

• Immediately suspend the account and freeze any associated balance pending investigation.
• Permanently close the account and refund any remaining balance, less any bonuses claimed, in accordance with our Terms and Conditions.
• Securely delete all personal data associated with the underage account as expeditiously as possible, subject to any mandatory legal retention obligations.
• Report the matter to PAGCOR as required by our licensing obligations.

Parents and guardians who believe a minor may have accessed taya364 should contact our support team immediately via live chat or at the email address listed in Section 14. We take underage gambling prevention extremely seriously and will respond to all such reports without delay.

taya364 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, PAGCOR regulatory requirements, or the features and services offered on the taya364 platform.

When we make material changes to this Policy — that is, changes that significantly affect your rights or the way we process your personal data — we will notify you via:

• A prominent notice displayed on the taya364 platform upon your next login.
• An email notification sent to the email address registered on your taya364 account, where the change is significant enough to warrant direct notification.

The date of the most recent update to this Policy is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how taya364 is protecting your personal data. Your continued use of the taya364 platform following the effective date of any update constitutes your acceptance of the revised Policy.

If you have any concerns about a proposed or recent change to this Privacy Policy, please contact our Data Protection Officer at the contact details provided in Section 14 before continuing to use the platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or taya364's data processing practices, or if you wish to exercise any of your data subject rights under RA 10173, please contact our Data Protection Officer or customer support team using the following details:

• Live Chat: Available 24/7 directly on the taya364 platform after logging in to your account. Our support team includes English- and Filipino-speaking agents ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.
• Email: [email protected] — please allow up to 24 hours for a response to general enquiries. Data subject rights requests will be acknowledged within 5 business days.
• Data Protection Officer: You may address data privacy concerns specifically to our DPO by marking your email with the subject line "Data Privacy Request — DPO" for priority routing.

If you believe taya364 has violated your data privacy rights under RA 10173 and our internal process has not resolved your concern, you have the right to lodge a complaint with the National Privacy Commission (NPC), the Philippines' independent data protection authority.